Diabetes Dateline

NDIC Seeks Feedback on Clearinghouse Services

You say you like our fact sheets, our easy-to-read booklets, and our responsiveness. However, you'd like to see more materials in alternate forms, such as CDs, videotapes, or cassettes. In addition, you'd like more materials in Spanish. That's what we've learned about your level of satisfaction so far, based on the results of the customer satisfaction survey from the National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) Information Clearinghouses.

The customer satisfaction survey, launched by the NIDDK in 2001, has helped the National Diabetes Information Clearinghouse (NDIC) identify customers' needs and provide additional services in response to those needs.

But we want to learn more. The survey is available on the NIDDK website, through clearinghouse email responses, and in print format—a survey is included with every publication order. NDIC information specialists also conduct surveys over the telephone and at NDIC exhibits during professional meetings. The results of the survey are entered into a database, where the information is compiled. We look forward to your continued feedback on our services and we will report the results in future issues of Diabetes Dateline.

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